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Monday, November 05, 2007

E-mail Reference at WPL

Our email reference service is available to everyone. There is a link from this blog on the right hand side, just click on "email reference." There is also a link from the Worcester Public Library homepage This service is for reference questions. If there are questions about circulation or interlibrary loan, the questions should be called in or emailed to circulation. This will ensure that you get an answer in a more timely manner. If you are unsure of where to direct your question you can call us or go ahead and email us and we will pass it on to the right person.

In addition, if you or your patron needs an answer within hours, the question should be called in rather than emailed since our librarians are assigned other duties as well each day and may not be able to check the email for a few hours at a time. We do try to answer the emails as quickly as possible, but sometimes it may take a few days before we are able to gather information requested due to our work schedules. This is especially true for obituary requests and periodical articles.

Please advise patrons to read the request page completely for guidelines on how many requests may be sent at once and what information is required from them. They need to fill out the request form completely each and every time they place a request. This gives us the information we need to respond quickly to the requests without trying to look through older emails or ask the patron to email us with the information. At this time there is no charge for this service

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CMRLS Regional Reference Center, Worcester Public Library, 3 Salem Sq, Worcester MA 01608