Sharing new ideas, resources, knowledge and technology to keep abreast of new development in reference service field

Saturday, January 16, 2010

Add "Chat with a Librarian" icon, link or QuestionPoint Qwidget to your library's website

As of January 1, 2010, the Worcester Public Library has started a "Chat with a Librarian" service. The new chat service lets you or your patrons ask questions and get answers online from WPL reference librarians.

The chat service is available: Monday through Friday 4:00-5:30.
(More hours will be added as soon as Springfield Public Library joins us.)

Please promote the service by linking the chat form or embedding Qwidget (an IM-like chat box for QuestionPoint; see example below. Qwidget can also be downloaded to iPhone, Android, or Palm and placed into Facebook) onto your library's website. Here are directions:


1. If you would like to embed Qwidget
to your library's website, email Ping at pchen@worcpublib.org for the javascript. Click here to lean how to download qwidget to iPhone, Android or Palm.








2. Link to WPL Ask a Librarian page http://www.worcpublib.org/services/askalibrarian.html on your library's website

or

3. Use one of the images and the URL below for the chat form http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=11074&type=2&language=1 to link to the service directly








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CMRLS Regional Reference Center, Worcester Public Library, 3 Salem Sq, Worcester MA 01608