Sharing new ideas, resources, knowledge and technology to keep abreast of new development in reference service field

Saturday, January 16, 2010

Add "Chat with a Librarian" icon, link or QuestionPoint Qwidget to your library's website

As of January 1, 2010, the Worcester Public Library has started a "Chat with a Librarian" service. The new chat service lets you or your patrons ask questions and get answers online from WPL reference librarians.

The chat service is available: Monday through Friday 4:00-5:30.
(More hours will be added as soon as Springfield Public Library joins us.)

Please promote the service by linking the chat form or embedding Qwidget (an IM-like chat box for QuestionPoint; see example below. Qwidget can also be downloaded to iPhone, Android, or Palm and placed into Facebook) onto your library's website. Here are directions:

1. If you would like to embed Qwidget
to your library's website, email Ping at for the javascript. Click here to lean how to download qwidget to iPhone, Android or Palm.

2. Link to WPL Ask a Librarian page on your library's website


3. Use one of the images and the URL below for the chat form to link to the service directly

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CMRLS Regional Reference Center, Worcester Public Library, 3 Salem Sq, Worcester MA 01608